Client Services Manager
Prior to joining VBP, Jeff has spent 6 years and worked a few roles in one of the BPO companies in the Philippines as:
- Quality Assurance
- Specialist Subject Matter
- Expert Training and Staff Development
- Team Leader
Jeff is responsible for managing daily performance and productivity of his FPAs and ensure that work is delivered on time, high quality, and accurate work with strong attention to detail. He liaise with client about tasks being assigned, training needs, and coordinate where required for further training. He oversees and ensure that the FPAs have documented processes and task instructions for the work they do on the business hub. He also supports client and FPA interaction by conducting weekly check-ins, NPS survey, Partnering for Performance Sessions, and provide quarterly performance appraisals to FPAs.