Lailani Santos

Client Services Manager


Lailani is a dedicated CSM for the Announcer Group. She is the go to person for all things Announcer and has been successfully navigating across all divisions—Financial Planning, Mortgages, Marketing, Tax and Property.  She oversees tasks that FPAs (financial planning assistants) are doing and is responsible for the overall performance of the team.

She started as a Financial Planning Assistant in 2014 and became a hybrid Mortgage & Financial Planning assistant before she became a CSM. She believes that the success of an FPA rests in nurturing them by way of hands on training, real time coaching and believing on their potential.