Client Services Manager
Prior to joining VBP on July 2018, I have worked different roles in two of the big BPO companies in the Philippines – Team Leader in Convergys and Operations Manager in Conduent.
I am a goal-oriented and results-driven person, a motivator of change and dedicated to helping individuals unlock their potentials and developing talents for the bigger role. As a 2019 VBP Servant Leader of the Year Awardee, I am currently in-charge of the New CSM/TL Onboarding Process with the aim to improve and stramline the process for New CSMs and TLs. This is on top of the 21 FPAs and 9 Clients that I am providing support.
“Team BabyMaker” refers to when I was first handed a team (BabyCorp) in VBP where we’ve seen growth not in size but the number of team members and clients that I now provide support. The plan for the team was to help them establish and maintain good client relationship, and that plan failed cause we did not only built strong client relationship – From babies, we became adorable adults with a much more focus on accountability and responsibility.”