Lito Macawile

Client Service Manager, Team PigLits

BIO

Prior to joining VBP, Lito has worked a few roles in one of the BPO companies in the Philippines as:

  • Coordinator Intraday (5 years)
  • Technical Support Representative (5 years)
  • Credit Analyst (1 year)

Lito is responsible in supporting 16 FPAs and working with 7 Clients to assist where required. Specifically he help supports FPAs in the following ways:

  • Managing daily performance and productivity of the FPAs and ensure that work is delivered on time, high quality, and accurate work with strong attention to detail.
  • Liaise clients about tasks being assigned, training needs, and coordinate where required for further training.
  • Oversees and ensures that the FPAs have documented processes and task instructions for the work they do on clients’ business hub.
  • Be a sounding board for your FPA/s to ensure they feel supported (locally) and provide quarterly performance appraisals.

A little background of “Team PIGLits”:

PIG because Lito started handling the team in the Year of the Earth PIG (Chinese astrology) then Lits is from his name his colleagues fondly addressed him as ToLits.