We have reached a new milestone!
Last March 2018, VBP has reached a new milestone—we are now 200 in our team! As we continue to cater to more financial planning firms in Australia, we also continuously (and rapidly!) grow our team here in the Philippines. Seems like yesterday when we were working as a team of 20. And now it’s four and a half years later and we’ve grown 10 times in number!
Being a culture-led business, growing our team and living our purpose are some of our main goals. See our Big, Hairy, Audacious Goal (BHAG) below:
We have a clear purpose, goal and plan, which is vital in keeping everyone aligned. (We use a one-page plan and learnt all about these principles from Gazelles coaching and from the book Scaling Up by Verne Harnish.)
Every company should have a clear vision for the business and of the four focus areas: People, Strategy, Execution and Cash. By far, the most important for our company is the decisions we make relating to ‘people’.
So how were we able to build, and now grow, a strong team? We focus on 3 things.
- Find the right people. The first step is, obviously, to hire people. As we are in a specialised business, we make sure that we find the right people for our team. Our recruitment team has developed detailed job descriptions for our open positions and makes sure they gather important data and assess the candidate’s competency. Of course, we also value culture fit. Aiming for cultural fit doesn’t mean that we are into the same kind of people and character, it isn’t a deal-breaker. However, we also consider this in order to maintain harmony beyond our growing number and diversity. We have adopted our recruitment methodology from Topgrading.
- Develop their competency. The next step is to use effective training strategies in order to develop your employees’ skills. Learning should never stop. With our growing number of clients, it is important that we expand our service offerings as well, and with that comes more training and development for our staff to make them indispensable to our clients. We encourage our people to be self-leaders and help one another by giving support or assistance to others regardless if they work with the same firms/teams or not. We want our team to flourish and not become stagnant in their profession. We have adopted ‘situational leadership’ as our framework for managing our team. Each of us learns about this through the book Self Leadership and the One Minute Manager.
- Give them a reason to stay. Once you’ve built your A-team, it’s time to focus on how to keep them. Building a strong culture is our way of showing our staff that we care—through employee programs, engagement activities and different reward systems. We make sure they feel comfortable in our office, not feeling restricted from anything, whilst maintaining a secure and professional workplace. Little treats keep us happy—beer Fridays, free breakfast, table tennis area, board games, karaoke—these are simple yet effective things to make your staff feel at home and have a nice working environment. You can learn more about our core values and culture here.
Hear it straight from our team on how they feel about working at VBP:
As we now focus on our next milestone to reach 300 staff by 2019, we remain focused on continuing to develop our people’s skills, to commit to improving advice delivery processes (via better use of technology) and maintain our unique business culture. This helps us with the longevity of our staff and the stream of people being referred to work with us.