During client meetings, it is important that financial planners are able to capture all necessary details to help them understand the client’s position. However, usually, some details are left out when planners jot down notes. They may also miss out on the client’s tone, body language and other signals that may be relevant when they focus more on writing down instead of actually listening. One way to make sure they do not miss anything in the client engagement meeting is to create a file note.

A file note is an important document that help financial planners with data gathering and documentation. It is also used to record important details in client meetings. File notes can then be transcribed by Financial Planning Assistants to be used later on for evaluation and analysis during the advice process.

Below is a 2-part video series to help you get up and running doing audio file notes. In this video, we will cover the best software to use and basic principles for effective notes.